Respect for privacy and confidentiality is an important concern for Monuments Gagnon (hereinafter referred to as "Monuments Gagnon," "we," "our," or "us"). For this reason, Monuments Gagnon ensures the implementation of effective control measures to protect the confidential nature of personal information under its care.
This Privacy Policy (the "Policy") describes how Monuments Gagnon collects, uses, discloses, and stores the personal information you may provide when using the Monuments Gagnon website (the "Website") or the services provided by Monuments Gagnon (the "Services"). It also informs you of Monuments Gagnon's commitments regarding the management and protection of personal information.
By accessing this Website or using our Services, you consent to the collection, use, disclosure, and storage of your personal information in accordance with this Policy.
This Policy applies to anyone who communicates or interacts with us, regardless of the means used, whether you are a client or someone who uses our Platforms or Services. Our employees and individuals responding to our job offers are subject to a separate privacy policy.
Personal information refers to any information about an individual that, either alone or in combination with other data, can identify them. This may include, for example, your name, email addresses, contact information, and any similar information provided to Monuments Gagnon. Such information is not considered personal information when it is aggregated and cannot be associated with an identifiable person.
We collect personal information about you from:
When they provide us with personal information about you. Third parties that share your personal information with us include:
When you visit our Website, participate in a contest, promotion, or survey, or create an account on the Website or use our services, you may be asked to voluntarily provide us with certain personal information (such as your name, email address, postal address, and phone number) so that we can communicate with you more easily and provide you with the services you wish to obtain.
When you access the Website, we use a browser device called a "cookie" to automatically collect certain non-identifiable information about users, such as the Internet Protocol (IP) address identifying the computer, the IP address of the Internet service provider, the name and version of the web browser, the date and time the user accesses the Website, the Internet address from which the user accesses the Website directly, the operating system used, the sections of the Website visited, the web pages read, the images viewed, and the documents displayed or downloaded from the Website. A cookie is a small text file containing a unique identification number that identifies the visitor's browser (but does not necessarily identify the visitor) to our computers each time someone visits our Website.
We use cookies to administer our Website and services and analyze how our site and services are used. They also allow us to better understand your interests and provide you with a more personalized online experience. You can reset your browser to be notified when you receive a cookie or refuse cookies. However, if you refuse cookies, you may be unable to use some features of our Website.
By using our Website, you acknowledge that we use essential cookies and consent to the use of non-essential cookies.
Monuments Gagnon uses the personal information collected about you for the following purposes:
Tracking information – Monuments Gagnon may use non-identifiable information about its users to create general tracking information reports regarding the demographic characteristics of Website or Services users. This non-identifiable information is used for system and Website administration purposes, to better understand your interests, and to improve the site.
If you provide your email address to Monuments Gagnon, we may occasionally send you commercial electronic messages in the form of emails, including information about our promotions, important updates, or new services or products, including those offered by entities within the same group of companies.
Using cookies and invisible pixels, Monuments Gagnon can offer you advertising that better meets your needs, as it is targeted based on your interests. When you visit our Website, cookies and pixels indicate which pages interest you. As a result, we can then display advertising that aligns with your interests. These technologies do not contain personal or financial information that can identify you. They may contain a unique identifier necessary for retargeting. When you click on one of these ads, Monuments Gagnon may also track the campaign's response rate.
We cannot disclose personal information contained in the file we hold about you to a third party unless you consent in writing or if the law provides for it (for example, in the case of an investigation by law enforcement officers). We may also disclose personal information contained in the file we hold about you to a third party if this disclosure is made for the same purposes.
The transmission of personal information about you outside of Monuments Gagnon is done to ensure confidentiality, even if you are the recipient.
We may also share your information with third-party providers, consultants, and other service providers we employ to perform tasks or provide services on our behalf. These entities include, in particular, our payment processing providers, website analytics companies (e.g., Google Analytics), business intelligence service providers, email service providers (e.g., Mailchimp), and advertising partners.
We may disclose personal information about you to government agencies authorized by law to obtain this information, or when Monuments Gagnon has reasonable grounds to believe that this information may be useful in an investigation related to illicit activity, or to comply with a subpoena, arrest warrant, or court order, from a competent person or body requiring the production of information, or to comply with court rules regarding the production of records or information, or to protect the rights and property of Monuments Gagnon.
If Monuments Gagnon undergoes a merger or any other restructuring, it may disclose your personal information to the organization resulting from this merger or other restructuring.
The personal information we hold about you is recorded in an electronic file whose purpose is to allow you to benefit from Monuments Gagnon's service offerings and complementary services.
We take and apply necessary and appropriate security measures to ensure the confidentiality of the personal information we possess, protecting it against loss, destruction, theft, and unauthorized access, disclosure, reproduction, use, and modification. The personal information contained in the files is therefore accessible only to individuals who need to know it in the course of their duties and who consult it only when necessary.
Nevertheless, due to the nature of the Internet and resulting technologies, the risks associated with security and confidentiality cannot be eliminated, and Monuments Gagnon cannot guarantee that your personal information will not be disclosed in a manner contrary to the provisions of this Policy.
Whenever possible, we ensure that the personal information contained in the file we hold about you is up to date before using it to make a decision about you.
By contacting Monuments Gagnon at information@monumentsgagnon.com, you can:
Subject to certain exceptions provided by law, you will be able to gain reasonable access to the personal information we hold about you and will have the right to challenge the relevance and accuracy of this information and make modifications as needed. You can contribute to Monuments Gagnon's maintenance of the accuracy of the information about you by notifying Monuments Gagnon of any necessary changes.
When you request the deletion of your personal information, it will be processed in accordance with applicable laws. Note that Monuments Gagnon may still retain some of your personal information to comply with its legal and regulatory obligations or if it is still necessary for the purposes for which the company collected it.
By contacting Monuments Gagnon at information@monumentsgagnon.com, you can withdraw or modify your consent for us to use and disclose your personal information or refuse to participate in certain uses and disclosures, subject to legal or contractual restrictions. If you refuse to provide us with your personal information or grant the necessary consents for it, it may be impossible for us to do business with you or provide the requested services.
At any time, you can have your name removed from our lists for promotional or marketing electronic communications by unsubscribing from our email communications or changing your preferences in your Monuments Gagnon account settings.
You can block the use of cookies by activating the appropriate setting in your browser.
We retain your personal information as long as we have a legitimate need to do so. Even if you have stopped doing business with us, we must retain certain information because, among other reasons, the law requires it. When this information is no longer necessary, it is destroyed. In the process of destroying information, we adhere to strict rules and ensure that unauthorized individuals cannot access it.
We may make changes or additions to this Policy at any time, and we encourage you to review it periodically. If we make changes to this Policy, we will notify you by updating the effective date of this Policy at the top of the page.
If you have a question, concern, or complaint regarding the protection of your personal information or our practices in this regard, you can contact the Privacy Officer by email at information@monumentsgagnon.com.
You can also contact us by mail at our head office:
4235 Villeneuve Street, Lac-Mégantic, Quebec, Canada, G6B 2C2
Please mention your name and contact information, the nature of your request or complaint, and any other relevant information.
Contact the Monuments Gagnon team by email or via a contact form.